Perspectives · 04
Designing an Effective Operating Model
Translate strategy into a practical system for decisions, responsibilities, workflows and information.
The management question
Translate strategy into a practical system for decisions, responsibilities, workflows and information.
An operating model connects the commercial proposition to structure, governance, processes, capabilities, systems and measures. It should guide trade-offs without becoming a static organisation chart.
What to examine
Operating model
- Primary source of advantage
- Product or service diversity
- Market or geographic diversity
- Need for cross-functional coordination
Pentos
A practical framework
- 01
Make the flow of work visible from demand to delivery.
- 02
Measure throughput, delay, rework and exceptions—not activity alone.
- 03
Assign one accountable owner to each critical process.
- 04
Improve the constraint before optimising individual departments.
Interactive tool
Designing an Effective Operating Model
Use this tool as a structured starting point. Results are educational and indicative, not professional, legal, tax, investment or regulated financial advice.
Practical next steps
Operating model
- Select one end-to-end process and map its actual flow.
- Choose one throughput measure and one delay measure.
- Review the largest recurring exception with its accountable owner.
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